Everything you need to know about Wall Albums...
Postage & Delivery
How long does it take to arrive?
Once you receive an email confirming your Wall Album has been approved for printing, you will receive your Wall Album via Post within 4 weeks. Albums are printed in Australia, we say 4 weeks to allow for delays with printing and remote areas can take longer, but generally you should have it sooner. Postage to Countries other than Australia can take longer.
How are they packaged & posted?
Your Wall Album will arrive in an Australia Post prepaid plastic satchel.
How much does it cost to post?
Your Wall Album price includes FREE postage and delivery to anywhere in Australia. There is an additional fee of $15 to post to the United States, United Kingdom, Canada, Ireland, New Zealand and Singapore. If you reside outside of these countries, you will need to contact us directly for a postage quote.
Can I track my Wall Album delivery?
Yes, as we use Australia Post Satchels you will be given a tracking number. However, if you are ever concerned about time-frames, please do not hesitate to contact us and we will endeavour to assist you with additional details.
What Countries do you deliver to?
At this stage, Wall Albums are only shipping within Australia, United States, United Kingdom, Canada, Ireland, New Zealand and Singapore. However, if you reside outside of these countries, we are happy to provide you with a quote for postage and to arrange delivery upon request.
How do I pay for it?
We use PayPal for all Wall Album purchases.
Can I buy a Wall Album for a friend?
Yes, you can. You would purchase your Wall Album in the normal way and then contact us to advise the Name and Email Address of your friend.
What if I want a different size Wall Album?
At this stage, there are only the Five Wall Album sizes available. If you have a suggestion for a different size, please feel free to contact us and we will look into it for you.
Are the sizes of the Wall Albums exact?
In most cases, there is a possible size variance of up to 2cm/0.78in.
What size are each photo of my Wall Album once they are printed?
Once printed, each individual photo (grid square) is approximately 10cm/3.93in (W) x 10cm/3.93in (H).
Fabric & Materials
What is the fabric they are printed on?
The fabric is a 100% Polyester 250gsm matte fabric cloth. It is a soft cloth. It will be hemmed all round with an inch pocket top and bottom. A close up of the fabric can be seen here.
Is the fabric see-through?
No the fabric is not see through. If hung in front of a window you would see shadow only. Please refer to this image.
Does the fabric fade?
The fabric is designed not to fade, however it is recommended that they be hung on a wall that is not exposed to direct sunlight.
Can my Wall Album be washed?
Yes you may, preferably gently hand wash fabric.
Photos & Content
Why do you have to approve my Wall Album?
For legal reasons, there are certain images that are not able to be printed on to a Wall Album. If your Wall Album is in breach of these content rules, those images will be removed from your Wall Album and Disapproved so that you can replace those images.
Do I have to own the images I put on my Wall Album?
The photos used on your photo wall must be free of copyright, and you must have permission to use them in your Wall Album.
What content is NOT allowed on a Wall Album photo?
We will not accept any photos or images that involve any of the following: provocative or sexual material; violent or other offensive, obscene or indecent material; nudity or semi-nudity (including minors); bigotry, racism, hatred, profanity or obscenities; firearms or pharmaceutical products; images that show illegal behaviour; culturally or socially insensitive images; and content not acceptable for persons under 18 years old.
Do you keep my photos and Wall Album on file?
Why do you say ‘up to’ when talking about how many photos are used?
For each Wall Album size, we have advised a maximum number of photos to be used. You are welcome to make some photos a "Medium Feature Photo' and take up the space of 4 photos, or a "Large Feature Photo" which takes up the space of 9 photos. See the examples page for an idea of this. If you do not enlarge any photos, the maximum number of photos for each size is the amount listed.
Can I use Black & White photos on my Wall Album?
Wall Albums are printed in full colour, although if any of your images are black and white, they will obviously print as given. If you would like your Wall Album in Black & White, you will need to adjust each image to Black & White before uploading them on the Wall Albums Create website.
What kind of images can I upload?
Accepted file formats are: .jpg, .jpeg, .png and .gif.
Do my images have to be already square?
You can upload any image size (rectangle, square etc) and the Wall Albums Create website will select a square portion of the image to use on your grid. You are able to adjust which square section it uses on the Create site.
Can I use images that I took with my mobile phone?
Yes. Because each photo is only 10cm/3.93in x 10cm/3.93in when it is printed, the resolution of the images does not need to be exceptional. If your mobile phone is a smart phone with a good camera on it, then those images would be fine to use on your Wall Album.
Does the background have to be white?
Yes. The background colour of your Wall Album is always white.
Hanging & Framing
Are they framed?
No. Your Wall Albums will arrive as a piece of folded fabric with your photos printed on it. It will be hemmed on all 4 sides with a 1inch pocket top and bottom. It is not framed.
Can they be framed?
You can choose to get your Wall Album framed if you wish. You would need to consult a framing service on your own accord to do so.
How do I hang my Wall Album?
From our experience, there are 3 methods to hang a Wall Album.
The first, and I think the best is to buy some wooden dowel available from any hardware, cut to length and insert into Rod Pocket sewn into your Wall Album, top and bottom. I use stick on hooks if dowel is cut to length you wont even see it or you could put eye hooks in each end and use picture wire or nice cord its all about what look your after.
Second is to use thumb tacks on each corner and half way along each side. However, this will leave a puncture mark in the wall where you hang it and may leave marks on the fabric.
The Third method is to use 3M removable hook tabs (see product image here, available from grocery and department stores). You apply one side to the back of your wall album at each corner and half way along each side. You then take off the backing tape, and press firmly against the wall at each piece.
Regardless of which method you use, we recommend that you start in the top-left corner and hang the top first (making sure it is straight) and then move down the wall album, finishing in the bottom-right corner to make sure it is firm across the wall.
My Wall Album is creased from being posted. What do I do?
To iron your Wall Album, you MUST use a tea towel/sheet between your Wall Album and the iron, and the iron must be on a low temperature, always iron the back of the album. BUT remember we do not take any responsibility for damage to your Wall Album if you do choose to iron it.
I’m having trouble with the Wall Albums Create website. What do I do?
Like anything on computers, our Wall Albums Create website can have glitches from time to time. The first thing you should always do, is save and refresh your browser. In most cases that will fix your problem.
In terms of laying out your photos and the movement of the grid, if you plan your Wall Album first and start at the top-left corner and move across and then down, you will avoid this issue.
If you are still having problems, please contact us and we will respond as a matter of urgency.
I haven’t received my username and password yet. What do I do?
You should receive your Username and Password within 24 hours after finalising your payment via PayPal. We will email it to the email address that you used on PayPal. Please also check your junk mail box incase it was redirected there (and if it was, save Wall Albums as a 'safe' sender).
Failing that, if it has been more than 24 hours - please contact us straight away so that we can look into for you as a matter of urgency.
How do I send you my Wall Album & testimonial?
You can send us a photograph of your Wall Album hanging on your wall, along with a testimonial via the following link. We may feature it on our Examples page, Facebook page and other promotion avenues.
How long do I have to design my Wall Album? Does it expire?
From the date of payment, your Wall Album will remain active on our Wall Albums Create website for twelve (12) months. Following this time frame, and reminder emails, your account with us will be cancelled. This is due to pricing changes and our inability to hold space on our server for an unlimited time frame.